Frequently Asked Questions

Postals

When do you restock the postals?

We restock every Tuesday at 4pm.

When will my order be dispatched & how long will it take to receive my order?

All orders placed before Midnight on a Wednesday will be dispatched on Thursday first class. We dispatch with Royal Mail Tracked 24, you’ll receive your order the next day, however please allow 3 working days for your order to arrive before contacting us.

Can I change my delivery address after placing my order?

Please contact me as soon as possible, we will do our best to try and resolve this issue for you but cannot guarantee.

I have a problem or request with my order, how do I contact you?

We will be more than happy to help you with your issue, please contact us using the contact details, we will get back to you as soon as possible.

How long will they last?

All postal items have a 7 day shelf life from dispatch. Also postal bakes items can be frozen for up to 3 months.

Cakes, Cupcakes & Collections

How far in advance can I order?

All orders can be placed up to a year, and for weddings these can be booked 2 years prior. I would recommend booking 3-4 weeks in advance, however if you are looking for something shorter notice please ask and we will try to accommodate you.

Where are you based?

We are based in the heart of Chorley, 9 Cheapside, Chorley, PR7 2EX.

Do you offer walk-ins?

Unfortunately we do not offer walk-ins, we are pre-order only.

When is the best time to collect my order? Can I get my cake delivered?

Depending on which day you’ll be collecting within the week here are the times you can collect from & to;

Tue-Wed: 10-11am

Thurs-Fri: 10-11am or 4-5pm

Sat: 10-11am

Sun-Mon: CLOSED

Please let us know if these times do not suit you and we can arrange another time during booking.

We offer delivery for 3 tier cakes and wedding orders, as these will need setting up at the venue. We will however require a fee to cover the transport & set up of the cake, we will give this quote upon booking. All order orders will have to be collected from the studio.

Do you cater for allergies?

I’m afraid we cannot offer cakes with allergies or intolerances.

How should I travel with my cake & how to store it?

When travelling ensure the cake is placed on the passengers footwell or in the boot where it is a flat surface. Please ensure the seat in the passenger's side or the boot is clear to avoid damage to your cake. We recommend putting on your air conditioning throughout your journey especially during summer.

Once home or at a venue, ensure the cake is placed into a fridge till the cake is needed to be displayed as the cakes are finished in buttercream. We recommend eating the cake at room temperature to let the cake soften.